"When struggling to plan our executive strategic planning retreat, we asked Susan to help us structure a meaningful agenda that was specifically designed to fulfill our objectives for the two-day session. We wanted to cover a wide range of material and to come out of the session with measurable business and corporate culture development goals. Susan immediately understood what was required and practically outlined a program that met our requirements. The tasks to complete were clear and easy to implement. Susan prepared an outstanding balance for the day between the use of hard business planning tools and those designed to create greater executive team collaboration in the future. The agenda was practical, fun and results driven. Susan was able to condense the key points from the two-day meeting into a report that captured the critical issues. Her insights were on-point with recommendations that made sense to our team. We had great success in working with Susan and she is highly recommended. Susan facilitates the strategic planning process like no other consultant we have utilized and takes the time to fully understand our own unique objectives."

"Susan is well known for her analytical skills and ability to simplify complex and challenging projects in a way that creates engagement by all parties involved. She posses strong knowledge of processes, tools and systems associated with operational improvement. While I've met many consultants that can provide all of the above, what sets Susan apart is her calm personality and truly people oriented approach. Susan is very knowledgeable about different personalities and can help individuals to overcome self imposed barriers. She is gifted in finding out what her customers need (even if at times, they are not clear about their objectives) and help them craft a step by step strategic and systematic plan to accomplish the desired objectives. Susan is results oriented and has strong verbal, written and presentation skills. I highly recommend Susan for Individuals and organizations who need more clarity and direction and are prepared to handle the success that will come due to their work with Susan."

"Susan brings a sense of purpose and determination to her clients and her projects. She is reliable and trustworthy and always does things in a very professional manner. She has a unique way with people and sets them at ease and instills trust. She is business like and competent, but she does this in a way that shows how much she cares about people. Susan has a very creative mind for figuring things out and the paperwork and reports she provides are very professional and attractive. Susan is sensible, loyal, compassionate, kind and has integrity. She also has a wickedly great laugh."

"Susan is a very dynamic and focused individual, one who has demonstrated a clear ability to get the task completed while also, and just as importantly, building strong relationships with stakeholders. She is both inquisitive and intuitive and has an ability to probe for new ideas and potential solutions to any challenges that are presented. Susan is adept at being very well organized and completely developed an impressive implementation plan with realistic timeframes and performance measures, all of which she achieved as planned."

"In the fall of 2013, we sought Susan’s help to facilitate our strategic business planning process. Our challenge was to identify and prioritize our business improvement initiatives and then effectively communicate our business plan and underlying business drivers to employees. Susan worked well with my management team to draw out our thinking and assumptions about our business and the challenges we were facing and to bring clarity to the recommended actions and resulting business plan. The final product allowed us to focus scarce resources onto the most important priorities and provided a platform to talk directly to employees about our business. I appreciated Susan’s gentle prodding as she challenged our team to push harder in a particular area, and her help in distilling the product for our employees. She is a very thoughtful facilitator who took the time to understand what we were trying to achieve and brought this sensitivity to her work with us. I would wholeheartedly recommend her to other clients."

"I have worked with Susan for over a year and have learned how to better utilize my leadership style to benefit my employees, my company and my customers.  Her insights and professional tools were instrumental in helping me adapt to essential style and communication changes while maximizing my personal strengths. I can truly say that Susan has coached me through a necessary journey that many are benefiting from. In parallel, I now have better ‘balance’ as a leader and enjoy my work much more."

"I have worked with Susan over the past 2 years as we transform our team culture and really draw out the best from all our people.  Susan has not only been the expert in the field with disciplined, credible analytics that can support a management team; she has also been team coach, posing questions that drive us to be more clear about our intentions, more interactive and open with our teammates, and more inspired to support one another through what is both individual and group journey.   Her tools for creating conditions for deep and energized dialogue have been impressive and helpful – for our small and large groups.  Her resources that encouraged our team to build resilience through constant change will be referred to well beyond this time and place.  I recommend Susan as an enlightened team partner to any organization seeking more starch in their spine.  Thank you, Susan, for your counsel and personal commitment to our success." 

"I engaged Susan at a point when I was part of a leadership team leading the most significant organizational change our company had undertaken in decades. In this case, it wasn’t just the change management tools that she supported me with, but how to leverage and sustain my own personal leadership competencies through this very difficult time. Her tools and guidance enabled me to maintain my own personal energy and performance needed to lead the organization through a difficult change."

"I have worked with Susan over the past 15 years in several roles.  When a complex project requires planning, management and timely completion, Susan has been a "go to" resource. With a strategic mind and unique ability to see the required steps, Susan establishes a road map for success and builds supportive teams to get the work done. Susan understands the importance of a constructive organizational culture and the direct relationship between employee engagement, strategy execution and improved operational performance.  We have achieved significant improvements in the development of our strategy, the engagement of our teams and overall results with Susan's direct involvement."