I help leaders get clear about their direction, create high performing teams, improve engagement and build strong organizations with superior results.

Are you successfully delivering on your strategy with a high performing team and alignment across the organization?

You are a professional, hard-working, high performing leader.

You want both you and your organization to be even more successful, but you are not 100% sure how to go about doing it.

You can, at least partially, see the way forward but are caught up with the fire of the day.

You have built a good team and yet you still feel that you are holding the ball at least part of the time and you are tired of doing all the heavy lifting yourself.

You want your unique situation to be understood and you are tired of people giving you high-level answers, a few vague suggestions, cookie-cutter approaches, with no ideas how to actually implement the changes you need – so you are often left to solve the problem on your own.

You want to have more time to focus on the future.

You are willing to try new things, to take the necessary action, but you need practical solutions that will definitely make a difference.

I work at the intersection of strategy, culture, and leadership.

How Can I Help You?

My goal is to help you create simple, effective actions that get to the heart of the matter, that work and that you can immediately apply to take your organization to the next level.


  • Clients have a clear focus.
  • They have time to work on the future.
  • They feel supported with a solid foundation.
  • Their performance improves.
  • Employees are clear on the necessary actions to take.
  • Teams are focused and productive.
  • People are aligned with the strategy and goals of the organization.
  • Employees are increasingly engaged and effective.
  • Members of the organization feel less stressed.
  • Clients achieve organizational and personal success.

In short, issues are brought out on the table, problems are solved, the right things get done, and people are left whole.

You will find that my approach is very cooperative. I have a lot of experience and have done a ton of research to identify things that really work for both leaders and organizations.

You won't get intellectual nonsense, mumbo-jumbo, or flavour of the day cookie-cutter strategies and approaches working with me. What you will get is customized problem-solving.

"Change will not come if we wait for some other person or some other reason. We are the ones we’ve been waiting for.
We are the change that we seek."


Until we've had a chance to chat, I don't know what service or services would be most helpful to you. What you do need is your unique situation to be understood, and you want practical, common sense, real solutions that will truly make a difference, that your team can rally around, and that are easy to implement.

Some of the ways that I do help is through these kinds of services:


  • Strategy, culture and leadership for high performing organizations
  • Strategy development
  • Strategic, operational and tactical business planning
  • Business case development


  • Organizational culture development
  • Organizational alignment and structuring
  • Organizational effectiveness improvement
  • Improving employee engagement

Explore my packages below:


  • Leadership development
  • Organizational change and transition planning
  • Strategic leadership mentoring
  • Coaching for results and performance


  • Operational reviews
  • Business performance/process improvement
  • Leading projects that are of strategic importance
  • Lead and manage executive initiatives (temporary C-Suite roles)

Here’s a bit about me…

Hi, I am Susan Kleinschmidt, the founder and Chief Problem Solving Officer of Good Insights Strategy.

I started Good Insights Strategy because I am passionate about organizational dynamics and how to make organizations more effective so that they are profitable, stable and that the people that come to work there are productive and healthy. I believe time is precious and I love finding ways to make things more effective, finding better, clearer and simpler ways to get things done.

I love supporting leaders and organizations in the development and implementation of a well thought out strategic direction.

I work with my clients to create the culture required for success. The key results of working with me is focus and a clear direction for both you and your organization, leading to superior results, performance and improved engagement and morale.

Read More


"When struggling to plan our executive strategic planning retreat, we asked Susan to help us structure a meaningful agenda that was specifically designed to fulfill our objectives for the two-day session. We wanted to cover a wide range of material and to come out of the session with measurable business and corporate culture development goals. Susan immediately understood what was required and practically outlined a program that met our requirements. The tasks to complete were clear and easy to implement. Susan prepared an outstanding balance for the day between the use of hard business planning tools and those designed to create greater executive team collaboration in the future. The agenda was practical, fun and results driven. Susan was able to condense the key points from the two-day meeting into a report that captured the critical issues. Her insights were on-point with recommendations that made sense to our team. We had great success in working with Susan and she is highly recommended. Susan facilitates the strategic planning process like no other consultant we have utilized and takes the time to fully understand our own unique objectives."
"Susan is well known for her analytical skills and ability to simplify complex and challenging projects in a way that creates engagement by all parties involved. She posses strong knowledge of processes, tools and systems associated with operational improvement. While I've met many consultants that can provide all of the above, what sets Susan apart is her calm personality and truly people oriented approach. Susan is very knowledgeable about different personalities and can help individuals to overcome self imposed barriers. She is gifted in finding out what her customers need (even if at times, they are not clear about their objectives) and help them craft a step by step strategic and systematic plan to accomplish the desired objectives. Susan is results oriented and has strong verbal, written and presentation skills. I highly recommend Susan for Individuals and organizations who need more clarity and direction and are prepared to handle the success that will come due to their work with Susan."
"Susan brings a sense of purpose and determination to her clients and her projects. She is reliable and trustworthy and always does things in a very professional manner. She has a unique way with people and sets them at ease and instills trust. She is business like and competent, but she does this in a way that shows how much she cares about people. Susan has a very creative mind for figuring things out and the paperwork and reports she provides are very professional and attractive. Susan is sensible, loyal, compassionate, kind and has integrity. She also has a wickedly great laugh."
"Susan is a very dynamic and focused individual, one who has demonstrated a clear ability to get the task completed while also, and just as importantly, building strong relationships with stakeholders. She is both inquisitive and intuitive and has an ability to probe for new ideas and potential solutions to any challenges that are presented. Susan is adept at being very well organized and completely developed an impressive implementation plan with realistic timeframes and performance measures, all of which she achieved as planned."
Deputy Minister
"In the fall of 2013, we sought Susan’s help to facilitate our strategic business planning process. Our challenge was to identify and prioritize our business improvement initiatives and then effectively communicate our business plan and underlying business drivers to employees. Susan worked well with my management team to draw out our thinking and assumptions about our business and the challenges we were facing and to bring clarity to the recommended actions and resulting business plan. The final product allowed us to focus scarce resources onto the most important priorities and provided a platform to talk directly to employees about our business. I appreciated Susan’s gentle prodding as she challenged our team to push harder in a particular area, and her help in distilling the product for our employees. She is a very thoughtful facilitator who took the time to understand what we were trying to achieve and brought this sensitivity to her work with us. I would wholeheartedly recommend her to other clients."
Chief Operating Officer
"I have worked with Susan for over a year and have learned how to better utilize my leadership style to benefit my employees, my company and my customers.  Her insights and professional tools were instrumental in helping me adapt to essential style and communication changes while maximizing my personal strengths. I can truly say that Susan has coached me through a necessary journey that many are benefiting from. In parallel, I now have better ‘balance’ as a leader and enjoy my work much more."
VP, Customer Services
"I have worked with Susan over the past 2 years as we transform our team culture and really draw out the best from all our people.  Susan has not only been the expert in the field with disciplined, credible analytics that can support a management team; she has also been team coach, posing questions that drive us to be more clear about our intentions, more interactive and open with our teammates, and more inspired to support one another through what is both individual and group journey.   Her tools for creating conditions for deep and energized dialogue have been impressive and helpful – for our small and large groups.  Her resources that encouraged our team to build resilience through constant change will be referred to well beyond this time and place.  I recommend Susan as an enlightened team partner to any organization seeking more starch in their spine.  Thank you, Susan, for your counsel and personal commitment to our success." 
Senior Manager
"I engaged Susan at a point when I was part of a leadership team leading the most significant organizational change our company had undertaken in decades. In this case, it wasn’t just the change management tools that she supported me with, but how to leverage and sustain my own personal leadership competencies through this very difficult time. Her tools and guidance enabled me to maintain my own personal energy and performance needed to lead the organization through a difficult change."
Vice President, National Accounts
"I have worked with Susan over the past 15 years in several roles.  When a complex project requires planning, management and timely completion, Susan has been a "go to" resource. With a strategic mind and unique ability to see the required steps, Susan establishes a road map for success and builds supportive teams to get the work done. Susan understands the importance of a constructive organizational culture and the direct relationship between employee engagement, strategy execution and improved operational performance.  We have achieved significant improvements in the development of our strategy, the engagement of our teams and overall results with Susan's direct involvement." 
Senior Vice President

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